> For the complete documentation index, see [llms.txt](https://docs.meganova.ai/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.meganova.ai/legal-docs/refund-policy.md).

# Refund Policy

Credit refund policy for MegaNova

**Effective Date:** October 24, 2025

## Credit Refunds

Refunds for unused Credits may be requested within twenty-four (24) hours from the time the transaction was processed. If no refund request is received within twenty-four (24) hours following the purchase, any unused Credits become non-refundable.

### How to Request a Refund

To request a refund within the eligible period, you can use the helpdesk button on the home page.

### Refund Details

* **Refund Amount:** The unused credit amount will be refunded to your payment method
* **Platform Fees:** Non-refundable
* **Cryptocurrency Payments:** Never refundable

## Important Notes

Refunds are subject to the terms outlined in our [Terms of Service](/legal-docs/terms-of-service.md). All refund requests must be submitted within the 24-hour window to be eligible for processing.